For some reason, Derek from Tier 2 iTunes Music Store Customer Support didn’t get back to me - instead, it looks like my e-mails were passed onto Tom (whose e-mail signature didn’t identify him as being from Tier 2). And Tom didn’t make me happy at all!
He basically told me again to use the form. And, once again, that it’s not possible to burn the videos to DVD; no reason given. (Of course, I KNOW the reason, but he doesn’t know that I know!).
In a subtle way, he told me to get an iPod. Dickhead. There’s a reason why I bought the Sony, thank you very much. And the video I downloaded is 480 lines of resolution (possibly more, actually) - why should I buy an iPod and a set of video cables so I can watch the video on my TV at half its correct resolution?
There’s one last-ditch thing I want to try, with regards to transcoding the video. I believe that VLC on Windows can use the key from iTunes in order to decrypt the iTunes music store music files. It may, hopefully, be able to decrypt the video too, and then I can use VLC’s transcoding abilities to create an interim file.
Tomorrow I will think up something to say to Tom/Derek; something along the lines of "Your advice to me is to buy an iPod?!" and "At no point was I told that my video would be locked to Apple software!"
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