Stop fighting! Give me my frickin' video!

An e-mail back from Tom, who is Tier 2. No, he won't send me an unprotected copy of the video, because it is "not available". Once again, I was given a link to the feedback form so I can "request" it.

I will do some digging and see if there are any actual Customer Service people I can e-mail at Apple. I need to threaten to close my iTunes Music Store account before I will see any action. It would also help if I could find a precedent - some time before where Apple has provided unprotected audio or video on request from an angry customer.

But I am serious. If I exhaust all opportunities, I will stop using the iTunes Music Store. I have all the music I want from it, and I won't stand for DRM any longer.