Another semi-form-letter

I have recieved another message back from Samantha:

Dear Christopher,

I understand that you are still unable to reformat all of your purchased items to put on your mp3 player as they are not all showing as eligible. I realize how concerning this may be. I will be happy to assist you.

At this moment, not all items purchased on the iTunes store are available to reformat or download to iTunes plus. I do apologize for any inconvenience this may cause you.

Thank you for using the iTunes Store. You are a valuable customer. Have a great day Christopher.

Sincerely,

Samantha

I don't think I posted her previous letter, but it bears a lot of resemblence to this one.  "I understand that <problem>. I realise how <random adjective>ing this may be. I will be happy to assist you." Then, at the end, "Thank you for using the iTunes Store. You are a valuable customer. Have a great day <name>."

Of course, I don't bear any malice toward Samantha. She's got to work within the system. Nobody in their support department would even have access to any Fairplay decryption software. I feel a bit funny tonight (just drank some coffee, that's why) so I'll write back tomorrow night and ask to speak to someone higher up.

DefectiveByDesign.org appears to be slowing down - I don't think they actually remembered about their Stop DRM day, which was supposed to be October 3rd. If you know anyone from DBD, please give them a nudge.

I did download the music video from Youtube, as well as the full 10 minute version that had been recorded on a camcorder in a cinema somewhere :-)  I used Blacklight to put them onto my MP3 player, and then watched them. It's funny, but after I watched the 10 minute version I turned my MP3 player off, and realised I was grinning. Hairspray really does leave you in a good mood, even in low doses.